Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we have provided this
policy explaining our online information practices and the choices you can make about
the way your information is collected and used. To make this policy easy to find, we have
made it available on the homepage(s) of our Platform and at every point where
Personally Identifiable Information (hereinafter defined) may be requested.
Capitalised terms used but not defined herein shall have the meanings ascribed to them
Encamp Tourism Private Limited, including its subsidiaries and affiliates (“ETPL”, the
“Platform Owner” or “we” or “us” or “our” as the context may require) respects your
with how their Personally Identifiable Information (hereinafter defined) is being used
online (the “Policy”). For purposes of the Policy, “Personally Identifiable Information” is
information that can be used on its own or with other information to identify, contact, or
locate a single person, or to identify an individual in context. Please read the Policy
carefully before using the Platform to understand how we collect, use, protect or
otherwise handle your Personally Identifiable Information in accordance with our
Platform. If you do not agree with our policies and practices, you have a choice not to
use or discontinue using the Platform. By accessing or using the Platform, you agree to
the Policy. The Policy describes: (a) the types of information that we may collect from
you when you access or use the Platform; and (b) our practices for collecting, using,
maintaining, protecting and disclosing that information.
Application of the Policy
The Policy applies only to information we collect through the Platform, in electronic mail
(“Email”), voice, call, text and other electronic communications sent through or in
connection with the Platform.
The Policy does not apply to information that you provide to, or that is collected by, any
third-party, including but not limited to data providers and social networks that you use
in connection with the Platform. We encourage you to consult directly with such third-
parties about their privacy practices.
Modification of the Policy
We reserve the right, at our sole discretion, to change, modify or replace the Policy at any
time by posting a notice on the Platform or by sending you notice through the Platform
or via Email. It is your responsibility to check the Policy periodically for changes. Your
continued use of the Platform following the posting of any changes to the Policy
constitutes acceptance of those changes.
How we collect information, use and share it
When registering with and/or using our Platform, as appropriate, you may be asked to
enter your name, Email address, phone number or other details to help you with your
experience whilst using the Platform.
If you connect to the Platform using credentials from third party applications, you
authorize us to collect your authentication information, such as your username and
encrypted access credentials. We may also collect other information available on or
through your third party application account, including your name, profile picture,
country, hometown, Email address, date of birth, gender, family’s names, profile pictures,
We will never scan or import your contacts unless you explicitly allow us to. If you
choose to do so, we will only use your contact information to help you find contacts who
also use the Platform.
In addition to the personal information you share with us, we receive and store certain
types of information when you use the Platform. This information often includes,
device-specific information such as your hardware model, operating system version,
unique device identifiers, and mobile network information including phone number and
historical details of how you used our Platform, such as your search queries. This enables
us to make suggestions based on your general location, such as recommendations and
relevant services/places/experiences/businesses/outlets around you or relevant
We may also collect and store broad, non-specific location details, which we derive from
your IP address. Device event information includes information pertaining to crashes,
system activity, hardware settings, browser type, browser language, the date and time of
your request and referral/sharing uniform resource locator (“URL”).
The Platform includes various location-based features, such as displaying nearby posts or
to provide better suggestions. To provide these location-based features, we may collect
and use precise location data, including the real-time geographic location of your device.
This information will not be shared without the explicit permission of the user.
To serve you relevant content when you use the Platform, we may collect and store
information (including personal information) locally on your device using mechanisms
such as browser web storage (including HTML 5) and application data caches.
The Platform includes a unique application number. This number and information about
your installation (for example, the operating system type and application version number)
may be sent to our servers when you use, install or uninstall the Platform, as the case may
be, or when it periodically contacts our servers for automatic updates.
We may reach out to our Users through Email, short messaging service (“SMS”) and In-
Platform communications to inform you about service updates, recommendations and
relevant places/experiences/businesses/outlets and other such relevant information. To
help us make these Emails/SMS/In-Platform communications (push notifications or
interstitials) more useful and interesting, we often receive and analyse information on how you interact with these communications. We may receive information about you
from other sources and add it to our account information.
We use the information you provide us to enhance the functionality and improve the
quality of our Platform, and to personalize your experience while using the Platform. We
also use this information to display relevant advertising, provide support to you,
communicate with you, and comply with our legal obligations. We further use the
information we collect from and about you for a variety of purposes, including to: (a)
process and respond to your queries; (b) understand our Users (what they do on our
Platform, what features they like, how they use them, etc.), improve the Content and
features of our Platform (such as by personalizing Content to your interests), process and
complete your actions, and make special offerings; (c) administer the Platform and
diagnose technical problems; (d) send you communications that you have requested or
that may be of interest to you by way of Emails, or courier, or registered post, or
telephone calls, or any other mode of communication; (e) generate and review reports
and data about, and to conduct research on, our User base and Platform usage patterns;
and (f) in any other way we may describe when you provide the information.
We may also share your preferences or the services availed by you with your network on
the Platform for marketing and other promotional activities of the Platform.
We may also use your information to contact you about our own and third party goods
and services that may be of interest to you. If you do not want us to use your
information in this way, please check the relevant box located on the form on which we
collect your data and/or adjust your User preferences in your account profile.
We may use the information we have collected from you to enable us to display
advertisements to our advertisers’ target audiences. Even though we do not disclose your
personal information for these purposes without your consent, if you click on or
otherwise interact with an advertisement, the advertiser may assume that you meet its
You have the option to share your personalised codes and/or links in relation to certain
experiences in the Platform with your friends. If you share your personalised codes
and/or links in relation to certain experiences in the Platform with your friends and your
friends share those personalised codes and/or links onwards, we may: (a) use your
friends’ and their friends’ (collectively the “User forwards”) contact information to
process your request; and (b) create a social circle within the Platform linking you with
the User Forwards.
Please ensure that you have all the requisite permissions and authorizations to share any
information with us. It is your sole responsibility to ensure that you have obtained the
necessary consents in relation to any information which may relate to third parties apart
If you exchange messages with others through the Platform, we may store them in order
to process and deliver them, allow you to manage them and investigate possible
violations of our Terms and Conditions
We may automatically collect certain information about the computer or devices
(including mobile devices) you use to access the Platform and about your use of the
Platform, even if you use the Platform without registering or logging in such as: (a)
details of your use of the Platform, including traffic data, location data, logs and other
communication data and the resources that you access and use on or through the
Platform; (b) information about your computer, Internet connection and mobile device,
including your IP address, operating systems, platforms, browser type, other browsing
information (connection, speed, connection type etc.), device type, device’s unique device
identifier, mobile network information and the device’s telephone number; (c) metadata
and other information associated with other files stored on your mobile device, such as,
photographs, audio and video clips, personal contacts and address book information; (d)
real-time information about the location of your device, as permitted by you; (e) the URL
of the last web page you visited before visiting the Platform; (f) unique mobile device
identifier (e.g. IDFA or other device IDs on Apple TM devices like the iPhone® and
iPad®) and mobile device IDs (the unique identifier assigned to a device by the
manufacturer), instead of cookies, to recognize you (we may do this to store your
preferences and track your use of the Platform. Unlike cookies, mobile device IDs
cannot be deleted. Advertising companies may use device IDs to track your use of our
Platform, track the number of advertisements displayed, measure advertising
performance and display advertisements that are more relevant to you. Analytics
companies may use mobile device IDs to track your usage of the Platform); (g) your
preferences and settings such as time zone and language; (h) information about your
activity on the Platform, such as how long you visited the Platform, the date and time
you used the Platform, error logs, and other similar information; and (i) the online or
offline status of the Platform on your device.
How we collect information, use and share it
We rely on the following legal grounds to process your personal information:
We may use your personal information as described in the Policy subject to
your consent. To withdraw your consent, please contact us at [email protected]
You may also refrain from providing, or withdraw, your consent for cookies.
Please see the provision in the Policy providing more information on opt-outs.
Performance of a contract.
We may need to collect and use personal information of the
Users, as applicable, to perform our contractual obligations.
We may use your personal information for our legitimate interests
to provide our Platform and to improve our services and the content on the Platform.
We process information on behalf of our customers who have legitimate interests in
operating their businesses. We may use technical information as described in the Policy
and use personal information for our marketing purposes consistent with our legitimate
interests and any choices that we offer or consents that may be required under applicable
law for the time being in force.
General Information Disclosures
We may disclose personal information that we collect or you provide, as described in the
Policy: (a) to our subsidiaries and affiliates, which are entities under common ownership or control of ETPL; (b) to contractors, service providers and other third parties whom
we use to support our business and who are bound by contractual obligations to keep
personal information confidential and use it only for the purposes for which we disclose
it to them; (c) to a buyer or other successor in the event of a merger, divestiture,
restructuring, reorganization, dissolution or other sale or transfer of some or all of our
assets, whether as a going concern or as part of bankruptcy, liquidation or similar
proceeding, in which personal information held by us about the Users are among the
assets transferred; (d) to third parties to market their products or services to you if you
have consented to receive promotional updates. We contractually require these third
parties to keep personal information confidential and use it only for the purposes for
which we disclose it to them. You have the right to contact us to discontinue these
messages; (e) to fulfill the purpose for which you provide it; and (f) to outside vendors
that we use for a variety of purposes, such as to send you Emails and messages on behalf
of our other Users, push notifications to your device on our behalf, provide voice
recognition services to process your spoken queries and questions, help us analyse use of
the Platform, and process and collect payments. Some of our products, services and
databases are hosted by third party hosting services providers. We may share information
about you with these vendors only to enable them to perform their services.
We may share your information when we believe in good faith that such sharing is
reasonably necessary in order to investigate, prevent, or take action regarding possible
illegal activities or to comply with legal process. We may also share your information to
investigate and address threats or potential threats to the physical safety of any person, to
, or to investigate and address violations of the rights of third
parties and/or to protect the rights, property and safety of ETPL, our employees, Users,
or the public. This may involve the sharing of your information with law enforcement,
government agencies, courts, and/or other organizations on account of legal request
such as subpoena, court order or government demand to comply with applicable law for
the time being in force. You understand that we may not be able to notify you of such
disclosure if we are not permitted to do so under applicable law for the time being in
Precise Location Information and How to Opt Out
When you use one of our location-enabled services in the Platform (for example, when
you access the Platform from a device), we may collect and process information about
your device’s GPS location (including the latitude, longitude or altitude of your device)
and the time the location information is recorded to customize the services offered in the
Platform with location-based information and features (for example, to inform you about
experiences in your area). Some of these services require your personal data for the
feature to work and we may associate location data with your device ID and other
information we hold about you.
We keep this data for no longer than is reasonably necessary for providing services to
you. If you wish to use the particular feature, you will be asked to consent to your data
being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows
you to do this.
In an effort to improve the Platform, we occasionally request that some Users and
recipients voluntarily complete surveys, which may be collected by an independent third
party. Individual survey responses are confidential, although non-personal information
may be collected and disclosed to third parties. If you do not wish to participate in a
survey, simply decline to participate when asked.
Cookies, Clear Graphics Interchange Formats (“GIFs”) and Other Electronic
We, and third parties with whom we partner, may use standard technologies called
“cookies” and clear GIFs to collect information about how our Platform is used. A
cookie is a small data text file, that is stored on your device (if your web browser permits)
that enables us to recognize you (for example, as a registered user) when you visit our
Platform, store your preferences and settings, enhance your experience by delivering
content and advertising specific to your interests, perform research and analytics, track
your use of our services, and assist with security and administrative functions. Cookies
may be persistent or stored only during an individual session. Clear GIFs: Some of our
service providers may employ clear GIFs (also known as pixel tags, single pixel GIFs,
web beacons, device IDs, “flash cookies” or action tags) for our benefit to help us
measure advertising effectiveness. Clear GIFs help us better manage content on the
Platform by informing us of what content is effective. Clear GIFs are tiny graphics with a
unique identifier, embedded invisibly on a webpage (or an online ad or Email), and is
used to count or track things like activity on a webpage or ad impressions or clicks, as
well as to access cookies stored on Users’ devices, similar in function to cookies, and are
used to track the online movements of our Users. The main difference between the two
is that clear GIFs are invisible on the page and are much smaller, about the size of the
period at the end of this sentence.
Most browsers are set to automatically allow cookies. Please note it may be possible to
disable some (but not all) cookies through your device or browser settings, but doing so
may interfere with certain functionality on the services. Major browsers provide users
with various options when it comes to cookies. Users can usually set their browsers to
block all third party cookies (which are those set by third party companies collecting
information on websites operated by other companies), block all cookies (including first
party cookies such as the ones we use to collect search activity information about our
Users), or block specific cookies. To modify your cookie settings, please visit your
browser’s help settings. You will need to opt out on each browser and each device you
use to access the services. Flash cookies operate differently than browser cookies and
cannot be removed or blocked via web browser settings. By using our services with your
Third parties whose products or services are accessible or advertised through the
advise you to check their privacy policies for information about their cookies and other practices. We do not control the practices of such partners and their privacy policies
govern their interactions with you.
Information from Third Parties
We may collect, process and store your user ID associated with any social media account
(such as your Facebook TM , LinkedIn TM and Google TM account) that you use to sign into
the Platform or connect with or use with the Platform.
When you sign in to your account with your social media account information, or
otherwise connect to your social media account with the Platform, you consent to our
collection, storage, and use, in accordance with the Policy, of the information that you
make available to us through the social media interface. This could include, without
limitation, any information that you have made public through your social media
account, information that the social media service shares with us, or information that is
disclosed during the sign-in process. Please see your social media provider’s privacy
policy and help centre for more information about how they share information when you
choose to connect your account.
We may also obtain information about you from third parties such as partners,
marketers, third-party websites, and researchers, and combine that information with
information which we collect from or about you.
Anonymous or De-Identified Data
We may anonymize and/or de-identify information collected from you through the
Platform or via other means, including via the use of third party web analytic tools as
described below. As a result, our use and disclosure of aggregated and/or de-identified
information is not restricted by the Policy, and it may be used and disclosed to others
Accessing and correcting your personal information
We will take reasonable steps to accurately record the personal information that you
provide to us and any subsequent updates.
We encourage you to review, update, and correct the personal information that we
maintain about you, and you may request that we delete personal information about you
that is inaccurate, incomplete, or irrelevant for legitimate purposes, or are being
processed in a way which infringes any applicable legal requirement.
Your right to review, update, correct, and delete your personal information may be
limited, subject to the applicable law for the time being in force of your jurisdiction: (a) if
your requests are abusive or unreasonably excessive, (b) where the rights or safety of
another person or persons would be encroached upon; and/or (c) if the information or
material you request relates to existing or anticipated legal proceedings between you and
us, or providing access to you would prejudice negotiations between us or an
investigation of possible unlawful activity. Your right to review, update, correct, and
delete your information is subject to our records retention policies and applicable law for
the time being in force, including any statutory retention requirements.
We have implemented industry-standard appropriate physical, electronic, and managerial
procedures to safeguard and help prevent unauthorized access to your information and
to maintain data security.
These safeguards take into account the sensitivity of the information that we collect,
process and store and the current state of technology. We follow generally accepted
industry standards to protect the personal information submitted to us, both during
transmission and once we receive it.
We use the Secure Sockets Layer (“SSL”) technology. SSL encrypts your order
information as additional protection against the decoding of that information by anyone
other than us. However, despite all reasonable security precautions and processes, such
as password protection, encryption technology, and use of firewall technology, no data
transmission over the Internet can be guaranteed to be 100% secure. AS A RESULT,
WHILE WE STRIVE TO PROTECT YOUR PERSONALLY IDENTIFIABLE
INFORMATION, WE CANNOT GUARANTEE OR WARRANT THE SECURITY
OF ANY INFORMATION YOU TRANSMIT TO OR FROM THE PLATFORM
AND YOU DO SO AT YOUR OWN RISK. Once we receive your transmission, we
will take commercially reasonable precautions to protect its security on our systems.
Your password(s) will be your personal, secret entry code(s) to access your personal
account(s) on the Platform. In the event you have registered an account on the Platform
and when you access your account information, it is kept on a secure server and a
password is needed to access any account areas. You can change your password as many
times as you like. We recommend that you keep your password in a safe place and that
you always sign off your account and close your browser window once you have
completed your visit. These precautions will help prevent someone else from accessing
your account, especially if you share a device with other people or use a device in a public
place such as an Internet café or library.
We assume no liability or responsibility for disclosure of your information due to errors
in transmission, unauthorized third party access, or other causes beyond our control.
You play an important role in keeping your personal information secure. You should not
share your user name, password, or other security information for your account with
anyone. If we receive instructions using your user name and password, we will consider
that you have authorized the instructions.
In case you would like to know more about how we keep your information secure, please
reach out to us at
with your specific queries.
Privacy of Children
We strongly believe in protecting the privacy of children. To achieve this objective we:
(a) do not knowingly permit persons below 18 (eighteen) years of age to register as a
User; (b) do not knowingly collect or maintain Personally Identifiable Information on
our Platform from persons below 18 (eighteen) years of age; and (c) no part of our
Platform is directed to persons below 18 (eighteen) years of age, or a minimum age
prescribed for a particular purpose by applicable law for the time being in force,
whichever is lesser. If you are below 18 (eighteen) years of age or below a minimum age
prescribed for a particular purpose by applicable law for the time being in force, whichever is lesser, then please do not use or access our services at any time or in any
manner. We will take appropriate steps to delete any Personally Identifiable Information
of persons below 18 (eighteen) years of age or a minimum age prescribed for a particular
purpose by applicable law for the time being in force, whichever is lesser, that has been
collected on our Platform upon learning of the existence of such Personally Identifiable
If we become aware that a person submitting personal information is below 18 (eighteen)
years of age or a minimum age prescribed for a particular purpose by applicable law for
the time being in force, whichever is lesser, we will delete the account and all related
information as soon as possible. If you believe we might have any information from or
about a person below 18 (eighteen) years of age or a minimum age prescribed for a
particular purpose by applicable law for the time being in force, whichever is lesser,
please contact us at [email protected]
Compliance with data protection regulations
The information we obtain from or about you may be processed and stored in India
and/or our other various servers located across the globe, which may provide for
different data protection rules than the country in which you reside.
Personally Identifiable Information collected by us may be transferred to, and stored at,
any of our affiliates, partners or service providers which may be inside or outside the
country you reside in / economic area your country is part of. By submitting your
personal data, you agree to such transfers. Your Personally Identifiable Information may
be transferred to countries that do not have the same data protection laws as the country
in which you initially provided the information. When we transfer or disclose your
Personally Identifiable Information to other countries, we will protect that information
as described in the Policy to the extent possible or permissible in accordance with
applicable law for the time being in force. Where relevant, we will ensure appropriate
contractual safeguards to ensure that your information is processed with the highest
standards of transparency and fairness.
If you have any questions relating to your personal data, please write to us at [email protected]
Data retention and account termination
Ordinarily, we will retain your information for as long as necessary to provide you with
our services. The length of time we retain Personally Identifiable Information for
depends on the purposes for which we collect and use it and/or as required to comply
with applicable laws for the time being in force and to establish, exercise or defend our
In the event you have registered an account on the Platform, you can close your account
by visiting your User settings page on our Platform and deleting your User Account.
However, you agree that we may retain information about you for the purposes
authorized under the Policy unless prohibited by applicable law for the time being in
Thereafter, within a reasonable period (generally not exceeding 90 [ninety] days), we will
either delete your personal information or de-identify it so that it is anonymous and not
attributed to your identity. For example, we may retain certain information to prevent,
investigate, or identify possible wrongdoing in connection with the Platform or to
comply with legal obligations.
If you have any queries or grievances relating to the processing/usage of information
provided by you or the Policy, you may Email us at